SHIPPING POLICY
FAMILY TIME CUSTOM FURNITURE LOCAL DELIVERY
If you live in TEXAS, you'll see an option for Local Delivery at checkout. Local deliveries occur approx. 10-12 weeks from your order date. The week before your scheduled delivery, our team will reach out to you with your exact delivery date for when you can expect our delivery team to arrive at your home with your furniture. The delivery team will give you a call the day before your delivery with your timeframe. Because your delivery date and time is scheduled based on the relative locations of the dozens of homes on the same schedule, that date and time cannot be changed or dictated.
Please be prepared to inspect and sign for your furniture upon delivery. Local Inside Deliveries includes inside placement on the ground floor only. If your residence is not on the ground floor, your delivery will be curbside or into a ground floor space of your choice.
Delivery does not include installation.
It is your responsibility to ensure the furniture you order can fit through your threshold. Furniture cannot be refused upon delivery if it does not fit through an entryway.
If you have any questions concerning deliveries, please call or text us at 936-402-8183 or email us familytimecustomfurniture@gmail.com.
Please be prepared to inspect and sign for your furniture upon delivery. Local Inside Deliveries includes inside placement on the ground floor only. If your residence is not on the ground floor, your delivery will be curbside or into a ground floor space of your choice.
Delivery does not include installation.
It is your responsibility to ensure the furniture you order can fit through your threshold. Furniture cannot be refused upon delivery if it does not fit through an entryway.
If you have any questions concerning deliveries, please call or text us at 936-402-8183 or email us familytimecustomfurniture@gmail.com.
HOLDING & STORING YOUR FURNITURE
We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances.